Refund and Returns Policy

Customers may submit a return or refund request through their account or by contacting Kasi Mall customer support.

Return eligibility

Eligibility depends on the product type, condition, reason for return, seller policy and applicable consumer-protection requirements.

Incorrect, damaged or defective products

Notify customer support as soon as reasonably possible and provide the order number, description of the problem and clear photographs where appropriate.

Change-of-mind returns

Where accepted, the product should generally be unused, complete and returned in its original packaging. Certain products may not qualify for change-of-mind returns for hygiene, safety, licensing or digital-delivery reasons.

Refund processing

Approved refunds will normally be processed through the original payment method. Processing times may vary according to the payment provider and financial institution.

Return delivery costs

Responsibility for return delivery costs depends on the reason for the return and the applicable seller or marketplace decision.