Shipping and Delivery Policy

Delivery options, costs and estimated delivery times are displayed during checkout where available.

Order processing

Marketplace sellers are responsible for preparing accepted orders for collection or delivery within the handling period shown on the product or store page.

Delivery estimates

Delivery dates are estimates and may vary according to the seller, destination, courier, stock availability, weekends and public holidays.

Delivery address

Customers must provide a complete and accurate delivery address, contact number and any access instructions required by the courier.

Multiple sellers

An order containing products from multiple sellers may be delivered in separate parcels and at different times.

Damaged or missing deliveries

Report damaged, incomplete or missing deliveries promptly through the customer-support channel, including the order number and supporting photographs where relevant.